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Intro for Drew
@drewkebbel, is the 10x Technical Support Manager, he can help you directly @luc.
Cheers,
Landon
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10X has both Tech Support and Field Support that are readily available. Tech Support can most easily be reached via [email protected].
Clearly we haven't done a good job of making access to tech support easy for non-customers. Can you explain how you were trying to contact tech support so I can fix whatever was keeping you from getting through?
We are new to this and do appreciate your understanding and willingness to point out when things aren't up to snuff. Please let me know of any other issues you're experiencing.
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If you have already purchased (or are still thinking about purchasing) 10x products then this would be a perfect time to go hounding the sales contact. That should produce some rapid results.
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10X Genomics - no tech support?
10X Genomics tech support is currently non-existing. Repeated contact attempts and no replies for a week. The situation is not improved by the lack of any useful information on their website ( e.g. no technical documents, manuals , ...).
Has anybody better luck?
Interest into their technology seems to be great nevertheless - should they get their own board in the technology section.Tags: None
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by seqadmin
Proteins are often described as the workhorses of the cell, and identifying their sequences is key to understanding their role in biological processes and disease. Currently, the most common technique used to determine protein sequences is mass spectrometry. While still a valuable tool, mass spectrometry faces several limitations and requires a highly experienced scientist familiar with the equipment to operate it. Additionally, other proteomic methods, like affinity assays, are constrained...-
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04-04-2024, 04:25 PM -
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by seqadmin
Despite advancements in sequencing platforms and related sample preparation technologies, certain sample types continue to present significant challenges that can compromise sequencing results. Pedro Echave, Senior Manager of the Global Business Segment at Revvity, explained that the success of a sequencing experiment ultimately depends on the amount and integrity of the nucleic acid template (RNA or DNA) obtained from a sample. “The better the quality of the nucleic acid isolated...-
Channel: Articles
03-22-2024, 06:39 AM -
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