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Intro for Drew
@drewkebbel, is the 10x Technical Support Manager, he can help you directly @luc.
Cheers,
LandonLeave a comment:
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10X has both Tech Support and Field Support that are readily available. Tech Support can most easily be reached via [email protected].
Clearly we haven't done a good job of making access to tech support easy for non-customers. Can you explain how you were trying to contact tech support so I can fix whatever was keeping you from getting through?
We are new to this and do appreciate your understanding and willingness to point out when things aren't up to snuff. Please let me know of any other issues you're experiencing.Leave a comment:
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If you have already purchased (or are still thinking about purchasing) 10x products then this would be a perfect time to go hounding the sales contact. That should produce some rapid results.Leave a comment:
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10X Genomics - no tech support?
10X Genomics tech support is currently non-existing. Repeated contact attempts and no replies for a week. The situation is not improved by the lack of any useful information on their website ( e.g. no technical documents, manuals , ...).
Has anybody better luck?
Interest into their technology seems to be great nevertheless - should they get their own board in the technology section.
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Developments in sequencing technologies and methodologies have transformed the field of epigenetics, giving researchers a better way to understand the complex world of gene regulation and heritable modifications. This article explores some of the diverse sequencing methods employed in the study of epigenetics, ranging from classic techniques to cutting-edge innovations while providing a brief overview of their processes, applications, and advances.
Methylation Detect...05-31-2023, 10:46 AM -
Differential Expression and Data Visualization: Recommended Tools for Next-Level Sequencing Analysis
After covering QC and alignment tools in the first segment and variant analysis and genome assembly in the second segment, we’re wrapping up with a discussion about tools for differential gene expression analysis and data visualization. In this article, we include recommendations from the following experts: Dr. Mark Ziemann, Senior Lecturer in Biotechnology and Bioinformatics, Deakin University; Dr. Medhat Mahmoud Postdoctoral Research Fellow at Baylor College of Medicine;...05-23-2023, 12:26 PM -
Continuing from our previous article, we share variant analysis and genome assembly tools recommended by our experts Dr. Medhat Mahmoud, Postdoctoral Research Fellow at Baylor College of Medicine, and Dr. Ming "Tommy" Tang, Director of Computational Biology at Immunitas and author of From Cell Line to Command Line.
Variant detection and analysis tools
Mahmoud classifies variant detection work into two main groups: short variants (<50...05-19-2023, 10:03 AM
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