Seqanswers Leaderboard Ad

Collapse

Announcement

Collapse
No announcement yet.
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Technical Support Scientist, Bioinformatics

    This position is for a customer and field facing Bioinformatics Applications support person who will be based in our Menlo Park, CA headquarters with occasional travel to assist field applications scientists or to perform trainings.

    Pacific Biosciences is seeking a Bioinformatics Scientist with a strong customer focus to support analysis for collaborators and customers using SMRT® sequencing data. The candidate will employ expertise in bioinformatics, data analysis, biological insight, software engineering, and systems administration. The ability to communicate with customers and internal engineers, to interact with marketing, and to communicate results to diverse audiences, are important aspects of this role.

    We are building a multi-disciplinary team to establish a world-class Technical Support organization in support of our field-based teams and customers. Our ideal candidate is a well-rounded top performer who can be a key contributor in a high-energy growth environment.

    Responsibilities:
    - Participate as a key member of a diverse group of Technical Support Scientists and Engineers.
    - Assist customers with Experimental Design, Software installation/upgrade, and Data Analysis questions or complaints in a timely manner. Issues can be received via phone, email, and the Web.
    - Problem-solve to overcome technical challenges during installation or use of Pacific Biosciences analysis tools.
    - Triage and dispatch issues requiring field support to Field Applications Scientists and Engineers.
    - Log and manage case details using Salesforce CRM.
    - Contribute to the ongoing development of a troubleshooting guide to capture lessons learned and solutions to cases.
    - Represent our Customers, the Field and Technical Support Teams on Core teams in the development and delivery of new systems, software, and consumables.
    - Utilize Pacific Biosciences analysis tools and also open source academic tools to support customer projects for target applications.

    Education:
    - B.S. or higher (Ph.D. preferred) in Bioinformatics, Computer Science, Genetics or related disciplines, along with 3+ years of relevant industry or academic experience.
    - Preferred 2+ years of customer support, field service, or technical training.

    Interpersonal Skills:
    - Customer-focused individual with the empathy and skills to understand and address customer concerns.
    - Must have a “can do” attitude and be comfortable in a fast-paced start-up environment.
    - Must have strong written and verbal communication skills.
    - Self-starter who is able to work with minimal supervision.
    - Must have excellent troubleshooting abilities.
    - Outstanding interpersonal skills.
    - Ability to balance several projects and customers concurrently.

    Technical Expertise:
    - Hands-on experience in analysis of next-generation DNA sequencing data for various applications including variant calling, RNA-seq, ChIP-seq, 5mA detection, etc.
    - Hands-on experience with common DNA sequence analysis tools and workflows such as sequence alignment, genome visualization, comparative genomics, sequence/structural variation discovery, and epigenetics
    - Hands-on experience in scripting languages (python) and software development practices.
    - Hands-on experience in distributed computing (SGE, PBS, LSF)
    - Some experience with Linux administration, permissions, network configuration
    - Knowledgeable in molecular biology, and biochemistry laboratory techniques.

    All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

    To Apply:

Latest Articles

Collapse

  • seqadmin
    Exploring the Dynamics of the Tumor Microenvironment
    by seqadmin




    The complexity of cancer is clearly demonstrated in the diverse ecosystem of the tumor microenvironment (TME). The TME is made up of numerous cell types and its development begins with the changes that happen during oncogenesis. “Genomic mutations, copy number changes, epigenetic alterations, and alternative gene expression occur to varying degrees within the affected tumor cells,” explained Andrea O’Hara, Ph.D., Strategic Technical Specialist at Azenta. “As...
    07-08-2024, 03:19 PM
  • seqadmin
    Exploring Human Diversity Through Large-Scale Omics
    by seqadmin


    In 2003, researchers from the Human Genome Project (HGP) announced the most comprehensive genome to date1. Although the genome wasn’t fully completed until nearly 20 years later2, numerous large-scale projects, such as the International HapMap Project and 1000 Genomes Project, continued the HGP's work, capturing extensive variation and genomic diversity within humans. Recently, newer initiatives have significantly increased in scale and expanded beyond genomics, offering a more detailed...
    06-25-2024, 06:43 AM

ad_right_rmr

Collapse

News

Collapse

Topics Statistics Last Post
Started by seqadmin, 07-16-2024, 05:49 AM
0 responses
24 views
0 likes
Last Post seqadmin  
Started by seqadmin, 07-15-2024, 06:53 AM
0 responses
31 views
0 likes
Last Post seqadmin  
Started by seqadmin, 07-10-2024, 07:30 AM
0 responses
40 views
0 likes
Last Post seqadmin  
Started by seqadmin, 07-03-2024, 09:45 AM
0 responses
205 views
0 likes
Last Post seqadmin  
Working...
X