Seqanswers Leaderboard Ad

Collapse

Announcement

Collapse
No announcement yet.
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Scientist, Applications, Tech Support

    This position is for a customer and field facing Applications support person who will be based in our Menlo Park, CA headquarters with occasional travel to assist field applications scientists or to perform trainings.

    PacBio has introduced a platform for single molecule, real-time detection of biological events designed to transform the future of medicine, basic science, agriculture and bio-fuels. Our mission is to transform the way humankind acquires, processes, and interprets data from living systems through innovative tools for biological research.
    We are building a multi-disciplinary team to establish a world-class Technical Support organization to support our field-based teams and customers. Our ideal candidate is a well-rounded top performer who can be a key contributor in a high-energy growth environment.

    Responsibilities:
    - Participate as a key member of a diverse group of Technical Support Scientists and Engineers.
    - Assist customers with Experimental Design, Molecular Biology, and Sample Preparation questions or complaints in a timely manner. Issues can be received via phone, email, and the Web.
    - Triage and dispatch issues requiring field support to Field Applications Scientists and Engineers.
    - Log and manage case details using Salesforce CRM.
    - Contribute to the ongoing development of a troubleshooting guide to capture lessons learned and solutions to cases.
    - Represent our Customers, the Field and Technical Support Teams on Core teams in the development and delivery of new systems, software, and consumables.

    Education:
    - B.S. or higher (Ph.D. preferred) in Molecular Biology, Genetics, or related disciplines, along with 3+ years of relevant industry or academic experience.
    - 2+ years of customer support, field service, or technical training.

    Skills:
    - Customer-focused individual with the empathy and skills to understand and address customer concerns.
    - Must have a “can do” attitude and be comfortable in a fast-paced start-up environment.
    - Must have strong written and verbal communication skills.
    - Self-starter who is able to work with minimal supervision.
    - Must have excellent troubleshooting abilities.
    - Must be an intelligent individual with excellent work ethic, exceptional judgment, and unquestionable integrity.
    - Outstanding interpersonal skills.
    - Ability to balance several projects and customers concurrently.

    Technical Expertise:
    - Experienced operating next-generation DNA sequencing instruments and applications such as Variant detection, RNA-seq, ChIP-seq, 5mA detection, etc.
    - Experienced in molecular biology, and biochemistry laboratory techniques.
    - Experienced in analysis of next-generation DNA sequencing data
    - Knowledgeable in bioinformatics tools to support next-generation DNA sequencing
    - Experienced with common DNA sequence analysis tools and workflows such as sequence alignment, genome visualization, comparative genomics, sequence/structural variation discovery, and epigenetics
    - Experienced with Linux use.
    - Preference shown to candidates who additionally have strong data analysis experience.

    All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

    To Apply:
    PacBio is always looking to add the best and brightest minds to our world-class company. Our highly interdisciplinary team is best suited for individuals who are creative, forward thinking, and who approach challenges with an innovative attitude.
    http://www.pacificbiosciences.com

Latest Articles

Collapse

  • seqadmin
    Strategies for Sequencing Challenging Samples
    by seqadmin


    Despite advancements in sequencing platforms and related sample preparation technologies, certain sample types continue to present significant challenges that can compromise sequencing results. Pedro Echave, Senior Manager of the Global Business Segment at Revvity, explained that the success of a sequencing experiment ultimately depends on the amount and integrity of the nucleic acid template (RNA or DNA) obtained from a sample. “The better the quality of the nucleic acid isolated...
    03-22-2024, 06:39 AM
  • seqadmin
    Techniques and Challenges in Conservation Genomics
    by seqadmin



    The field of conservation genomics centers on applying genomics technologies in support of conservation efforts and the preservation of biodiversity. This article features interviews with two researchers who showcase their innovative work and highlight the current state and future of conservation genomics.

    Avian Conservation
    Matthew DeSaix, a recent doctoral graduate from Kristen Ruegg’s lab at The University of Colorado, shared that most of his research...
    03-08-2024, 10:41 AM

ad_right_rmr

Collapse

News

Collapse

Topics Statistics Last Post
Started by seqadmin, Yesterday, 06:37 PM
0 responses
10 views
0 likes
Last Post seqadmin  
Started by seqadmin, Yesterday, 06:07 PM
0 responses
9 views
0 likes
Last Post seqadmin  
Started by seqadmin, 03-22-2024, 10:03 AM
0 responses
49 views
0 likes
Last Post seqadmin  
Started by seqadmin, 03-21-2024, 07:32 AM
0 responses
67 views
0 likes
Last Post seqadmin  
Working...
X