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  • Staff / Principal SAP Business Solution Analyst, Quote-to-Cash / Service-to-Support

    The Staff / Principal SAP Business Solution Analyst supports Pacific Biosciences’s Sales Operations and Distribution teams by studying business processes and recommending system solutions to support best practice methods.

    Basic Function and Scope of the Position:
    This role functions as a strategic partner and is responsible for reviewing, analyzing, planning, developing, testing, documenting, and implementing processes within SAP and related business applications. The BSA is responsible for solution architecture & design, which requires a deep understanding of end to end business processes and how they are implemented in IT applications.

    • Researches and provide best practice recommendations with a focus on end-to-end capabilities and impact to KPIs.
    • Lead the study of business goals & system needs and design of innovative solutions. Ensure the ongoing alignment of business architecture, functional architecture and technical architecture from a functional/solution perspective).
    • Improves systems by studying current practices; designing modifications. Understands when to recommend changes to a business process / policy, acquire software, configure, or customize.
    • Partner with business process owners to develop solution proposals, define scope, present business cases, and gain consensus.
    • Lead process modeling workshops and design with a contribution to policy changes.
    • Lead sessions to elicit, analyze, and document business requirements.
    • Translate business requirements into functional requirements specification, workflow, cross-functional dependencies.
    • Exercise leadership capabilities; demonstrate persuasion and patience with users; oversee the execution of projects.
    • Lead collaborative system design with technical staff. Accountable to ensure the solution meets the agreed upon business requirements while creatively leveraging standard capabilities where possible.
    • Ensures a focus on worker’s information needs driving high level of usability and data quality.
    • Prepares visuals to communicate and gain buy-in on pain points, recommendations and the solutions roadmap.
    • Responsible for hands on configuration of the application and providing daily support to the end user community.
    • Accountable for knowing functionality of SAP sales and distribution modules in order to guide business process changes and development of SAP. Additionally, the person in this role must support best practice integration with the CRM solution.
    • Conduct data and process analysis using a variety of query tools.
    • Applies information systems development, implementation and operation control concepts in a wide variety of technology settings and appropriately assesses the exposures resulting from ineffective or missing control practices.
    • Stay abreast of technology developments related to domain expertise.
    • Manages multiple priorities, and successfully completes multiple projects with minimal supervision of the work group manager.
    • Maintains active communication with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.

    All listed responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

    Preferred Educational Background:
    • BS/BA in Business Administration, Accounting, or similar

    Preferred Experience:
    • Experience at an enterprise-level with strong domain expertise in sale operations and distribution management.
    • Extensive background (10 plus yrs) in all areas of SAP SD in a manufacturing environment, including customer master lifecycle, pricing, quoting, warranties, field service management, and returns management functions.
    • Expertise with Account, Lead, and Opportunity management in SFDC to support best practice integration is a plus.
    • Must have experience with enterprise analysis including development of solution proposals and creation of business cases.
    • Good working knowledge of SAP SD architecture and the ability to quickly diagnose and solve system problems.
    • Willingness to contribute where needed to add value including daily support.
    • Must work collaboratively with peers across functional domains for integrated process design.
    • Strategic thinker who skillfully applies a critical, analytic approach.
    • Experience with business process improvement techniques and methodologies.
    • Exceptional analytical, planning, organizational, and problem solving abilities.
    • A motivational person who can guide and influence project stakeholders, building consensus that leads to an outcome.
    • Expertise in requirements gathering, writing software requirements, process flows, data modeling and integration mapping.
    • Strong ability to present ideas and information in group settings. Has the ability to persuade, negotiate, and facilitate conflict resolution.
    • Demonstrated experience in testing and test planning.
    • Exceptional customer service orientation and collaboration skills.
    • Experience with requirement management & testing in FDA regulated environment.
    • Excellent verbal and written communication skills that non-technical end users can understand.
    • Experience or understanding of business processes for Life Sciences industries preferred.
    • Practical experience in driving change and leading continuous improvement efforts
    • Experience with gap analysis and roadmap/blueprint development.

    All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

    To Apply:

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