Originally posted by Moorepark
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This is a huge problem for us. We lost many thousands of dollars trying to
"fix" this problem on the library prep end, and we had tens of thousands of dollars allotted to sequencing on a government contract. Now the contract is over and we weren't able to get the sequencing done in time because of Illumina. We found a facility that still had semi-working kits, but we need Illumina to either officially announce their kit problem so our contract admin has a paper trail or pay for all the parts and labor independently.
Does anyone have any idea on who I can contact at Illumina? Our local rep just brushes us off, but this is not something we're going to just allow.
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