REMI vs OEM for Service Contracts

[cement_head]

Hello,

Has anyone had direct (or indirect) experience with REMI as a service provider for sequencing instrumentation? Was the experience positive or negative?

Thanks,
CH

[markwest]

who are they?

[SNPsaurus]

A key question is-- does REMI reimburse the reagents on failed runs or just fix the equipment? Illumina, for example, incurs a significant cost by sending in new reagent packs when a run fails. I would also be very careful if they require a manufacturer's visit to set the rate. What does that cost for Illumina/Roche/etc to do that and who pays? I would get someone versed in reading contracts to look over theirs.

[cement_head]

who are they?

They are a third party insurance broker who provide service for instrumentation (like sequencers), etc. They have won the State of Ohio contract - they offer a 27% discount relative to our current OEM provider (ABI). However, I've heard some less than positive feedback about how they manage and handle repair requests.

I was wondering if anyone has heard or dealt with them previously.

Thanks,

[cement_head]

A key question is-- does REMI reimburse the reagents on failed runs or just fix the equipment? Illumina, for example, incurs a significant cost by sending in new reagent packs when a run fails. I would also be very careful if they require a manufacturer's visit to set the rate. What does that cost for Illumina/Roche/etc to do that and who pays? I would get someone versed in reading contracts to look over theirs.

They do not reimburse for reagents for failed runs, nor for reagents used during normal PM servicing, nor for any part, consumable, or equipment that is directly associated with a "wetted surface".