Hi!
I'm about to start a Hiseq run but unfortunately the instrument cannot initialize even after several power cycles. We get this error message:
following device not initialized: Scanner.CameraFrameGrabber.Camera2
Do you think it is a harware issue or can it be easily fixed? The reagents are thawed and I don't want waste them :P
I contacted Illumina's tech support but I haven't got any reply yet.
Thanks a lot for your input.
I'm about to start a Hiseq run but unfortunately the instrument cannot initialize even after several power cycles. We get this error message:
following device not initialized: Scanner.CameraFrameGrabber.Camera2
Do you think it is a harware issue or can it be easily fixed? The reagents are thawed and I don't want waste them :P
I contacted Illumina's tech support but I haven't got any reply yet.
Thanks a lot for your input.
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