With the "advent" of Illumina's new precious metals tiered service contracts (SCs), the bronze level seems like it doesn't cover much, not equivalent to the old "Basic" level (repairs, remote trouble-shooting, reagent replacement). The new Silver level includes what the Basic had AND a yearly PM.
My question: Is the yearly PM worth doing on a MiSeq? Does it improve/maintain data acquisition/quality, or is there much to do at all with a MiSeq in terms of PM. Our experience, is that the MiSeq is a pretty solid little unit and unless there's an explicit problem, there's not much to go wrong.
But, we've never had a SC that included a PM, so I might be completely wrong.
My question: Is the yearly PM worth doing on a MiSeq? Does it improve/maintain data acquisition/quality, or is there much to do at all with a MiSeq in terms of PM. Our experience, is that the MiSeq is a pretty solid little unit and unless there's an explicit problem, there's not much to go wrong.
But, we've never had a SC that included a PM, so I might be completely wrong.
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