ABI 3730xl data collection software 3.0 will not import plate

[gstarrett]

Hello SEQanswers,

So our 3730 data collection software 3.0 just began giving us the following error when we try to import a new plate for a run:

1 plate(s) to import...
fnorante_2012-06-07_Exp12083_Bioculture1_BC033-BC048.plt -- Can not create DB record container fnorante_2012-06-07_Exp12083_Bioculture1_BC033-BC048

Has anyone come across this before or knows how to fix it. So far I have already cleared the database cache and defragmented the C: drive, not the Oracle partitions. All of this was working about a week ago.

Any help will be greatly appreciated,

Gabe Starrett
University of Wisconsin-Madison

[sklages]

What does ABI support suggest? Usually it's the fastest way to get help in such cases, as these "database things" are always a bit of vodoo ;-)

[gstarrett]

We had called them and they recommended a service visit, but currently our service contract has lapsed. We are waiting for people in administration to renew that before we would have them come out here.