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We are sending a genomic DNA sample to Otogenetics for human exome sequencing. They will make the library, sequence and do some bioinformatics at a very reasonable intro price. They are also giving us a great price for RNAseq. Does anyone have any experience with them? Good or bad comments are welcome.
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Hi JHU-ChIPmaniac,
Did you end up using Otogenetics for the exome sequencing? What was your experience? -
They are very unprofessional. Irresponsive to emails. Sends you back data with no explanation of which samples are which. I got an excel spreadsheet and a bunch of bioanalyzer traces and the samples don't even correlate. Do no go with Otogenetics.Comment
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I am also interested in hearing about Otogenetics.
How long does it take to deliver the data back? How was the overall quality and maping?
Are their any alignment options?Comment
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tajeff88
I just wanted to address this post, as I was recently hired by Otogenetics as their Marketing Manager. There has been a significant number of changes here in the past few months, including a new CEO, and we are striving to provide absolute quality services and a pleasant customer experience (one of my key goals).
Please feel free to contact me directly and I would be more than happy to work with you to regain your trust in our company.
Thank you,
Richard Grandy
Otogenetics
404-492-9403
1-855-otogeneComment
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With all of the academic core facilities and expertise available why would anyone waste time with an outside company like Otogenetics?Comment
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Customers are free to select the service provider of their choice. All offer different benefits and it depends on your needs: pricing, turn-around time, flexibility, customization, support, etc.Comment
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We tried using Otogenics a while back and it was a terrible experience. Sent some RNA-Seq samples in and received the complete wrong data back. Never again!Comment
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ssmith18,
Sorry about your past experience. Please feel free to contact me directly and let's see if we can correct this. I'd be more than willing to offer you a discount and let us prove to you that we can provide you with a great experience and accurate data.
Thank you,
Rich
1-888-otogeneComment
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I recently received chip-seq data from otogenics with no information given about the adaptors used for sequencing is there a way I can get this informatioin?
Thanks
LeanneComment
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