Any Experience with Otogenetics

[JHU-ChIPmaniac]

We are sending a genomic DNA sample to Otogenetics for human exome sequencing. They will make the library, sequence and do some bioinformatics at a very reasonable intro price. They are also giving us a great price for RNAseq. Does anyone have any experience with them? Good or bad comments are welcome.

[amk]

Hi JHU-ChIPmaniac,

Did you end up using Otogenetics for the exome sequencing? What was your experience?

[tajeff88]

They are very unprofessional. Irresponsive to emails. Sends you back data with no explanation of which samples are which. I got an excel spreadsheet and a bunch of bioanalyzer traces and the samples don't even correlate. Do no go with Otogenetics.

[NGSsequencer]

I am also interested in hearing about Otogenetics.
How long does it take to deliver the data back? How was the overall quality and maping?

Are their any alignment options?

[OtogeneticsAtlanta]

tajeff88

I just wanted to address this post, as I was recently hired by Otogenetics as their Marketing Manager. There has been a significant number of changes here in the past few months, including a new CEO, and we are striving to provide absolute quality services and a pleasant customer experience (one of my key goals).

Please feel free to contact me directly and I would be more than happy to work with you to regain your trust in our company.

Thank you,
Richard Grandy
Otogenetics
404-492-9403
1-855-otogene

[genbio64]

With all of the academic core facilities and expertise available why would anyone waste time with an outside company like Otogenetics?

[OtogeneticsAtlanta]

Customers are free to select the service provider of their choice. All offer different benefits and it depends on your needs: pricing, turn-around time, flexibility, customization, support, etc.

[ssmith18]

We tried using Otogenics a while back and it was a terrible experience. Sent some RNA-Seq samples in and received the complete wrong data back. Never again!

[OtogeneticsAtlanta]

ssmith18,

Sorry about your past experience. Please feel free to contact me directly and let's see if we can correct this. I'd be more than willing to offer you a discount and let us prove to you that we can provide you with a great experience and accurate data.

Thank you,

Rich
1-888-otogene

[lwhitmore]

I recently received chip-seq data from otogenics with no information given about the adaptors used for sequencing is there a way I can get this informatioin?

Thanks
Leanne