PTP device pitch error message

[MissDNA]

We started a sequencing run yesterday and when we got to the lab this morning there was the following msg on the Run Browser:





We tried to start the run again, and got the same msg. We aborted the procedure and started all over again, and got the same msg.

I don't know what is the PTP device pitch. Does anyone know?

Has this ever happened to anyone else?

This is pretty upseting!

[MissDNA]

I searched on google and I found a doc about microwell bioplates where it says pitch is center to center distance between wells. I am waiting our FAS confirmation about it.
Meanwhile he asked me to reboot our system. I did it and re-started the run. It worked and now we are monitoring it.
Yesterday´s problem happened at least half hr after the run was started.

[hyssakura]

It had happend once and I only clicked "Proceed", the run had gone well.