ODD SOLID4 behaviour

[RichardAllcock]

Started a frag run last night, and the machien is clearly collecting images (I can browse to teh image files and view them), but it doesnt seem to want to start the color calling and SETS remains stuck at "analysing data". Has anyone else seen this effect before,a dn does anyone know how to correct it?
RIchard

[VanessaS]

I believe we have had this, or something similar. We called the Bioinformatics FAS and he logged in and did his wizardry and fixed it.

[pmiguel]

I usually only see this on WFAs, or for a single cycle in a normal run. That is, cycles after the problematic cycle process normally.

For WFAs I have gone as far as to reboot the head node of the instrument--which worked. But I have not seen this issue under v4. For stuck cycles I go to the SOLiD informatics support guys. They always seem to be able to resolve the issue.

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Phillip